A Literature Review on Patient Satisfaction with Clinical Pharmacy Services and Influencing Factors

Assessing service quality is crucial for determining how well healthcare services meet patient expectations. This review explores patient satisfaction with clinical pharmacy services and the factors shaping it. A comprehensive search of MEDLINE and EBSCO databases was conducted using the keywords “patient satisfaction,” “pharmacy service,” “hospital pharmacy service,” and “clinical pharmacy service.” Studies were included if they were original research, full-text, in English, and published between 2011 and 2021. From 1,118 identified articles, 25 addressed patient satisfaction with clinical pharmacy activities such as counseling, medication therapy management, patient support initiatives, and pharmaceutical care. Findings indicate that patients generally express satisfaction with these services. Satisfaction was most strongly influenced by service quality, convenience, clarity of information, and trust in the pharmacist’s expertise. Consequently, pharmacists should enhance their clinical knowledge and competencies to maximize the benefits of their services for patients.